1. Organizer-led events
Refunds and reschedules are primarily governed by the event organizer. TicketBee surfaces their policy on the event page.
2. Cancelled events
If an event is cancelled, eligible ticket holders will receive refunds to the original payment method within the stated timeline.
3. User-initiated cancellation
Where self-serve cancellation is enabled, fees may be non-refundable per organizer rules.
4. Chargebacks
Contact support before disputing with your bank — we can often resolve issues faster.
5. Support
Contact us with your booking reference.