Help centre
Frequently Asked Questions
How do I book a ticket on TicketBee?
Browse events on the homepage or search by name, category, or city. Open an event, select your ticket type and quantity, then proceed to checkout. Sign in with your mobile number via OTP, complete payment, and your e-ticket with QR code will be available instantly in your dashboard.
How do I sign in or create an account?
TicketBee uses mobile OTP login — no password needed. Enter your 10-digit mobile number, verify the OTP sent to your phone, and you’re in. Your account is created automatically on first successful login.
How will I receive my ticket after booking?
Your e-ticket is available immediately in My Bookings on the website or app. It includes a unique QR code for venue entry. Depending on settings, you may also receive confirmation via email or WhatsApp.
What payment methods are accepted?
We accept UPI, credit/debit cards, net banking, and popular wallets through our secure payment gateway. All transactions are processed over encrypted connections.
Can I cancel my booking and get a refund?
Refund eligibility depends on the event organizer’s policy, which is shown on the event page. If an event is cancelled by the organizer, eligible refunds are processed to your original payment method. Read our Refund & Cancellation Policy for details.
Can I transfer my ticket to someone else?
Yes, where enabled for the event. Go to My Bookings, select the ticket, and use the transfer option to send tickets to another registered TicketBee user. The recipient must accept the transfer before the event date.
Is there a limit on how many tickets I can buy?
Yes. Each event has a maximum ticket limit per user, displayed on the event page before checkout. This helps ensure fair access for all attendees.
What should I bring to the event for entry?
Bring your e-ticket QR code (on your phone or printed) and a valid government-issued photo ID if required by the organizer or venue. Arrive early to avoid queues at the gate.
What if my payment failed but money was deducted?
If payment fails, any deducted amount is usually auto-reversed by your bank within 5–7 business days. If you don’t see a reversal, contact us with your booking reference and payment ID from Contact us.
How do I add events to my wishlist?
Tap the heart icon on any event card or event detail page while signed in. View all saved events from the Wishlist page in the navigation menu.
How do I contact support or the event organizer?
For platform or booking issues, reach us via the Contact page or email info@ticketbee.live. Organizer contact details, when available, are shown on the event detail page.
I’m an organizer. How do I list my event on TicketBee?
We’d love to host your event! Visit our Contact page or email info@ticketbee.live with your event details. Our team will guide you through onboarding and listing.